Privacy policy
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Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our websites, mobile applications, and other online services (collectively, the “Site”), purchase our products, or otherwise interact with us.
By using the Site or submitting any personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Site.
Information We Collect
We may collect the following categories of personal information:
Identifiers and Contact Information
: Name, email address, phone number, billing and shipping addresses, and account credentials.
Commercial Information
: Products viewed or purchased, order history, and purchase details.
Payment Information
: We process payments through third-party payment processors and do not store full credit or debit card numbers.
Internet and Device Information
: IP address, device type, browser type, operating system, pages visited, referring URLs, approximate geographic location, and user interactions. This data is collected through cookies, pixels, software development kits (SDKs), and similar technologies.
User-Generated Content
: Product reviews, photos, survey responses, and communications with customer support.
Inferences
: Preferences and interests derived from your activity on the Site (for example, preferred furniture styles or room types). We do not use sensitive personal characteristics to make eligibility determinations.
Sources of Information
We collect personal information directly from you, automatically from your device or browser, and from third parties such as service providers, advertising and analytics partners, and retail or fulfillment partners (where permitted by applicable law and contractual agreements).
How We Use Your Information
We use the personal information we collect to:
Provide, personalize, and improve our Site and products;
Process and fulfill orders, returns, and customer service requests;
Prevent fraud, secure our systems, and enforce our terms of service;
Conduct analytics, measure performance, and optimize our marketing efforts;
Send transactional communications (such as order confirmations and account updates) and, where you have opted in, promotional communications via email or SMS. You may opt out of marketing communications at any time
(see “Your Rights and Choices”).
We may also use de-identified or aggregated data for any lawful business purpose.
Cookies and Similar Technologies
We use cookies, pixels, and other tracking technologies to enable core functionality, analyze Site usage, and — where permitted by law — deliver more relevant advertising. You can manage your cookie preferences through your browser or device settings. For more information about interest-based advertising, please see “Your Rights and Choices” below.
Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients:
Service Providers and Contractors
: Including payment processors, hosting providers, logistics and fulfillment partners, customer support services, analytics providers, marketing platforms, and security vendors. These parties are contractually obligated to use your information only for the purposes we instruct.
Advertising and Analytics Partners
: To assist with ad delivery, measurement, and Site analytics. In some jurisdictions, this may be considered a “sale” or “sharing” of personal information.
Business Transactions
: In connection with a merger, acquisition, financing, asset sale, or other business transfer.
Legal and Compliance
: When required by law, regulation, or legal process, or to protect the rights, safety, and security of our company, users, or the public.
With Your Consent or Direction
: When you explicitly direct or consent to the disclosure.
We do not sell personal information in exchange for monetary compensation.
State Privacy Rights (California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others)
Residents of certain U.S. states have rights to access, delete, correct, or obtain a copy of their personal information, and to opt out of the sale, sharing, or use of their information for targeted advertising.
You may exercise these rights by using our [Privacy Choices] link or by contacting us directly. We also honor Global Privacy Control (GPC) signals where required by law.
If we deny your request, you may appeal by emailing us with the subject line “Privacy Request Appeal.”
We do not use sensitive personal information for purposes that require a “Right to Limit” under California law.
Your Privacy Rights and Choices
Access, Deletion, or Correction
: Submit a request to us. We will verify your identity and respond as required by applicable law. Authorized agents may submit requests with appropriate documentation of authority.
Marketing Communications
: Click “Unsubscribe” in any promotional email or contact us directly.
Interest-Based Advertising
: Use our
[Privacy Choices]
link, adjust your browser settings, or visit industry opt-out pages such as the
Network Advertising Initiative (NAI)
or
Digital Advertising Alliance (DAA)
.
Cookies
: Manage preferences through your browser or device settings.Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no security system is impenetrable. Where required by law, we will notify affected individuals of a data security incident.
Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us, and we will promptly delete it.
Do Not Track and Global Privacy Control
We do not currently respond to “Do Not Track” (DNT) signals due to the lack of an industry-wide standard. We do honor Global Privacy Control (GPC) signals as an opt-out of sale or sharing where required by law.
Third-Party Websites and Services
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. If we make material changes, we will notify you by posting the updated policy on the Site with a new effective date, and/or through other appropriate communication channels. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.